Terms and Conditions for Sun Voyager

Last Updated: October 26, 2025

Welcome to Sun Voyager! These Terms and Conditions ("Terms") govern your use of the Sun Voyager website, our visa services (both free and paid), and all related offerings. By accessing or using our website and services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you must not use our website or services.

1. Definitions

• "Sun Voyager," "we," "us," "our" refers to the travel company Sun Voyager.
• "User," "you," "your" refers to any individual or entity accessing or using our website and services.
• "Services" refers to all visa assistance, guidance, consultation, document management, appointment booking, and related support provided by Sun Voyager.
• "Website" refers to the Sun Voyager website and all its associated pages and content.

2. Acceptance of Terms

By using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms.

3. Visa Services Overview

Sun Voyager offers assistance with obtaining tourist visas for various countries. Our Services include, but are not limited to, providing information, guidance, document review, application form assistance, and appointment booking. We offer both free guidance and premium paid services.

3.1 Free Visa Guidance

Our free guidance provides general information and resources regarding visa requirements. While we strive to provide accurate and up-to-date information, this guidance is for informational purposes only and does not constitute legal advice or a guarantee of visa approval. Users are responsible for verifying all information and completing their applications independently.

3.2 Paid Visa Services

Our paid services offer more comprehensive support as detailed on our Visa Services page. This includes personalized assistance with document preparation, application completion, and appointment scheduling. Payment for paid services must be made in full as per the agreed-upon fees before services commence, unless otherwise stated.

4. Our Role and Limitations

4.1 Facilitation, Not Guarantee

Sun Voyager acts as a facilitator and advisor in the visa application process. We do not issue visas, nor do we have any authority over visa decisions. Visa approval is solely at the discretion of the respective embassies, consulates, or immigration authorities. We cannot guarantee the approval or timeliness of any visa application.

4.2 Accuracy of Information

While we make every effort to ensure the accuracy and timeliness of the information provided, visa requirements can change frequently and without prior notice. It is your responsibility to confirm the latest requirements directly with the relevant embassy or consulate. Sun Voyager shall not be held responsible for any loss or damage arising from reliance on outdated or inaccurate information.

4.3 User Responsibility

You are solely responsible for:

• Providing accurate, complete, and truthful information and documents.
• Ensuring your passport is valid for the required period (typically 6 months beyond your intended stay) and has sufficient blank pages.
• Attending all scheduled appointments and interviews.
• Adhering to all immigration laws and regulations of your destination country.
• Reviewing and verifying all completed forms and documents before submission.

5. Fees and Payments

Fees for our paid services are clearly outlined at the time of engagement. All fees are quoted in the local currency (or as specified) and are subject to change.

• Non-Refundable: Service fees paid to Sun Voyager are generally non-refundable, regardless of the outcome of your visa application, as they cover the cost of our time and expertise expended in providing the service. Government visa application fees are also typically non-refundable.
• Third-Party Fees: Our service fees do not include government visa application fees, courier charges, biometric fees, travel insurance costs, or any other third-party charges unless explicitly stated. These additional costs are your responsibility.

6. Cancellations and Refunds

Once you engage our paid visa services and payment is made, our team commences work immediately. Therefore, our service fees are generally non-refundable. In exceptional circumstances, refund requests may be considered on a case-by-case basis, subject to a cancellation fee to cover administrative costs and work already performed.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

8. Intellectual Property

All content on the Sun Voyager Website, including text, graphics, logos, images, and software, is the property of Sun Voyager or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

9. Disclaimer of Warranties

The Website and Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Sun Voyager does not warrant that the Website or Services will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, Sun Voyager shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Sun Voyager has been advised of the possibility of such damages), resulting from:

• The use or inability to use the Website or Services.
• Any visa denial or delay.
• Errors or omissions in the information provided on the Website.
• The cost of procurement of substitute goods and services.
• Unauthorized access to or alteration of your transmissions or data.
• Any other matter relating to the Website or Services.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sun Voyager, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to your use of the Website or Services, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of the Website or Services shall be subject to the exclusive jurisdiction of the courts located in [Your City, Your Country/State].

13. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sun Voyager regarding your use of the Website and Services.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: sunvoyager3.@gmail.com

Phone: +91 9819283803