Privacy Policy for Sun Voyager

Last Updated: October 26, 2025

At Sun Voyager, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.sunvoyager.com) and use our visa services, whether free or paid. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We collect various types of information from and about you, including information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information").

1.1. Information You Provide to Us

We collect Personal Information you directly provide when you:

• Register an account: Your name, email address, password.
• Request Free Visa Guidance: Your country of origin, destination country, intended travel dates, email address.
• Engage in Paid Visa Services:
  • Contact Information: Full name, address, email address, phone number.
  • Personal Details: Date of birth, place of birth, gender, nationality, marital status, occupation.
  • Passport and Travel Information: Passport number, issue and expiry dates, place of issue, travel history, intended travel dates, flight and accommodation details.
  • Financial Information: Bank statements, proof of funds (we do not directly process credit card payments; these are handled by secure third-party payment processors).
  • Family Information: Details about family members (as required by visa applications).
  • Biometric Data (Indirectly): While we do not collect or store biometric data ourselves, some visa applications require you to provide fingerprints and/or photographs directly to embassies or visa application centers. We may guide you on this process.
  • Other Documents: Any other documents or information required by specific visa applications, such as invitation letters, employment letters, educational certificates.
• Contact us: When you send us emails or other communications.
• Subscribe to newsletters: Your email address.

1.2. Information We Collect Automatically

When you access and use our Website, we may automatically collect certain information, including:

• Log Data: Your IP address, browser type, operating system, referring/exit pages, and dates/times of access.
• Usage Data: Information about how you interact with our Website, such as pages visited, links clicked, and features used.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like pixels and web beacons) to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: To process your visa inquiries, facilitate visa applications, manage documents, and book appointments.
• To Personalize Your Experience: To tailor our guidance and services to your specific travel needs and preferences.
• To Communicate with You: To send you updates on your visa application status, respond to your inquiries, send newsletters, and provide customer support.
• For Internal Operations: For data analysis, identifying usage trends, improving our Website and Services, and ensuring the security of our systems.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
• For Marketing: With your consent, to send you promotional materials about our services or special offers we think you might find interesting. You can opt out of these communications at any time.

3. How We Share Your Information

We may share your Personal Information in the following situations:

• With Embassies, Consulates, and Visa Application Centers:As necessary to process your visa application, we will share your Personal Information and supporting documents with the relevant governmental authorities.
• With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data hosting, email delivery, and analytics. These service providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction.
• With Your Consent: We may disclose your Personal Information for any other purpose with your explicit consent.

We do not sell your Personal Information to third parties.

4. Data Security

We implement reasonable administrative, technical, and physical measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your Personal Information, we will securely destroy it or anonymize it.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your Personal Information:

• Right to Access: You have the right to request copies of your Personal Information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your Personal Information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your Personal Information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

7. Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website and services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email:sunvoyager3.@gmail.com

Phone: +91 9819283803